FAQ

  1. Why Our Prices Are So Cheap Compare With Normal Retailer ?
    We Purchase In Bulk Quanity From Distributor & Obtain Discounted Price. Thus We Are Able To Supply at Competitive Wholesale Price To Every Consumer, Dealer & Drop-shipper.
  2. Why Imported Apple iPhone Come With Local Malaysia Apple Store Warranty ?
    Since Year 2016 Apple Has Announced All Apple Products Come With International Warranty. Therefore You Are Entitle To Claim Service Warranty In Malaysia & Worldwide.
  3. Do Your Apple iPhone, Sony & Samsung Products Are Original ?
    Yes, We Only Supply 100% Original Apple iPhone, Sony & Samsung. Not Clone, Not Fake & Not Refurbished.
  4. How Do I Check Whether The iPhone Is Original or Fake ?
  5. Do You Get Full Refund For Our Apple iPhone Purchase ?
    Yes, 100% Full Refund Without Question Ask If You Can Proof Our Apple iPhone Is Fake/Clone .
  6. Any Warranty Come With All Item Purchase ?
    Yes, 1 Month One To One Exchange Warranty For All Used Phone. 1 Year Warranty Apple Store Malaysia Warranty For Brand New Apple iPhone.
  7. What is Turbo Sim Unlock ?
    Turbo Sim Is Used To Unlock Import Apple iPhone Which Has Network Locked (Sim Locked), After Apply the Turbo Sim Sticker, The iPhone Can Used As Normal In Malaysia & International Without Problem. For More Details Visit: WWW.MWC.MY/TURBOSIM
  8. Does Turbo Sim Support 4G & LTE Network Signal ?
    Yes, It Support 4G & LTE Network Signal Local & International Network. For More Details Visit: WWW.MWC.MY/TURBOSIM
  9. What Is Different Between Japan, USA Set or Malaysia Set ?
    Japan Set When Taking Photo, The Camera Shutter Sound Can Not Be Mute. As For USA Is Same With Malaysia Set While Taking Photo The Shutter Sound Can Be Mute
  10. What Is Finger Print Fail ?
    The Security Scanning Lock Function Is Not In Order. Therefore User Has To Use Password Lock For Default Phone Lock Security
  11. Do We Provide Shipping Nationwide ?
    Yes, A Postage Charge Of RM15 Is Chargeable Per Order (No Quanity Limitation Apply Per Postage)
  12. Which Postage Service Provider We Use ?
    City-Link Express & Gdex.
  13. How Long It Take To Ship Upon Order Confirmation ?
    1-2 Days Within West Malaysia, 2-3 Days Within East Cost Malaysia.
  14. Customer Get Insurance Claim For Parcel Lost ?
    We Provide Optional Insurance Premium For All Parcel Ship Out By CityLink In Order To Obtain Full Value CLAIM Of Losses (100% Claim), Customer Must Top Up 2% From Purchase Value. Or Else If The Parcel Lost During Transition, CityLink or Gdex Only Liable For Maximum Claim Value Of RM200 for Each Parcel.